Woobie Jacket V2.0 - Tigerstripe black / aeon black

We’re sorry to hear you’re unhappy, but this review mixes several things that need to be clarified.

First: if there is an actual production issue with your jacket, feel free to send us photos so we can take a proper look. You did not contact us before leaving this review, so we had no chance to inspect anything or help you.

That said, the jacket is made from Woobie / poncho liner style material. Due to the quilted construction and stitching, a few fibers from the filling can sometimes work their way through the seams. That is normal for this type of material and construction, and most customers understand the nature of this piece very well.

Second: this is not a rain jacket. It is not advertised as fully waterproof anywhere. So calling it out for “leaking” is simply judging the product against a function it was never sold to have.

Third: delivery to the UK took 7 days in your case, including international shipping and customs handling. Considering the UK is no longer part of the EU and import processes can take additional time, that is not unusually slow.

And finally: blaming us for the courier delivering to the wrong address is quite a stretch. We ship the order correctly; the final delivery process is handled by the carrier.

If you had contacted us first, we would have gladly looked into any real issue. Leaving a one-star review without giving us that chance says more about the situation than the product itself.